The Healer Handbook
Welcome to the True Healers community, we are so grateful you are here as a partner in our marketplace! We have created a set of community standards and etiquette that we expect all Healers to practice with heart and soul. When in doubt always use your best judgment and follow your intuition; if something doesn't feel right, most likely it isn't.
Being a True Healer means that you are the best of the best and are held to the highest of standards and ethics. We are here to support you through your healing journey. Below you will find standards, guidelines, and even a few perks for being a True Healer.
Code of Ethics
Operate with Integrity
As a Healer, boundaries are extremely important. Always maintain professionalism when interacting with clients and respect their personal and physical boundaries while also drawing a firm line in the sand for your own! In this case, communication is key. Likewise, as a Healer, you are in a position of power. Never, under any circumstance, leverage your modality to take advantage of your client’s emotional state. Always operate with the highest integrity. If a client makes inappropriate advances towards you, it is your responsibility to deflect. If for any reason you feel unsafe, please leave and report it to us immediately.
Do’s and Don’ts
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Do: Treat every individual with the utmost respect, compassion, and empathy.
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Do: Treat fellow Healers with the same respect that you would expect.
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Do: Wear professional, appropriate, and comfortable attire.
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Do: Be mindful of your personal hygiene and maintain a clean and professional appearance.
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Do: Communication is key to ensure you are consistently on the same page with your client.
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Do: Leave immediately if you feel unsafe or uncomfortable.
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Do: Wipe down your equipment before and after each appointment.
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Do: Enforce your own personal boundaries and live by your integrity.
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Don’t: Wear perfume or pungent oils to your appointments.
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Don’t: Swear, use racial slurs or phrases that could be perceived as offensive, sexual harassment or otherwise make your client feel uncomfortable.
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Don't: Discriminate. Everyone should always feel safe and welcome. We don’t tolerate discriminatory conduct or behavior at any time based on traits such as age, color, disability, gender identity, marital status, pregnancy, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.
profile picture guidelines
Our goal is to create a consistent experience for our customer base. The first impression individuals get when they browse Healer profiles is the main photo, and we want to make sure you’re represented in the best possible light.
We’ve included some basic guidelines for submitting a photo:
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Use natural light if possible, but make sure your light source is facing you, not behind you.
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Avoid taking a selfie, please have someone take the photo for you or set a timer.
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Take the photo from the waist up; no full body shots.
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You’re welcome to smile, show your unique personality, or even yourself in your modality just make sure to keep it professional. You may also use a candid photo if this portrays your personality in a nice light.
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You must be the only one in the photo.
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Avoid clothing colors that are too bright or with distracting patterns/graphics.
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Make sure the photo is in color with normal exposure; not too bright, not too dark.
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Feel free to reference the other photos currently on our site for inspiration.
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Taking a new photo is not required, feel free to submit a different one that meets the above guidelines.
in home visit standard operating procedures
We believe there’s something special about transforming an individual’s health and happiness all within the comfort of their own home. We encourage in-person appointments because of this, and are committed to providing a connection that’s genuine, compassionate and above all, safe. Below you will find a few protocols we have for in-home appointments as well as cautionary measures.
Prior to Arrival
Please arrive to your appointment 10 minutes prior to the scheduled start time. Make sure you do not arrive any earlier, as it may conflict with your client's schedule. Make sure to check traffic ahead of time and GPS their address so you get there safely and efficiently. If you feel you may be late, please notify your client as soon as possible.
Safety
Your safety and security are our top concerns. If you ever feel uncomfortable with a client or in their home for ANY reason, please leave and inform us immediately so we can support you. A client should never make inappropriate contact with you whether physical or verbal and we have a zero-tolerance policy for it. You will also have the opportunity to review your client following your appointment to provide them feedback. In the event of a compromising situation, please contact 911.
Illness
If you are feeling under the weather, it is your responsibility to communicate with your client as soon as possible and make arrangements for rescheduling.
Attitude
When you are entering someone’s home, you enter their sacred environment. Always treat the individual and their home with respect. Always be polite and mindful of their space and boundaries.
Please avoid:
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Wandering around their home or entering rooms without their permission
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Touching their personal items
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Cursing or foul language
Appearance
We know there’s much more to you as an individual than what’s on the outside, including what you wear. However, when it comes to visiting a client in their home, we want to give them a consistent and memorable experience. The first impression begins the moment they greet you at their door. Please keep the following in mind:
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Keep a neat, clean appearance: no stains, dirty or wrinkled clothing.
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Whether or not your work with your hands specifically for your modality, please make sure they are clean and manicured.
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Avoid wearing perfumes or strong oils; your guests may be sensitive to certain smells.
Attire Guidelines
When practicing as a Healer, your attire should be of a neat and professional. Bottoms must be pants, like slacks, dark jeans, scrubs, or yoga pants. No wild patterns or prints, please keep it simple and comfortable. Please wear shoes of your choice, and we don’t mind one bit if you have visible tattoos, piercings or uniquely styled or colored hair -- we encourage these choices as radical expressions of your own self-love.
Animals & Allergies
In your communication with a client prior to your appointment, please indicate if you have any allergies such as those associated with dogs, cats or any specific odors so your client can make the accommodations prior to your session.
virtual appointment protocols
While we encourage in-person visits to reinforce the authenticity of the human connection, we acknowledge that virtual appointments offer a facet of convenience as well as security.
Conducting a Successful Virtual Session
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Check your internet connection to make sure it is strong.
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Please make sure the backdrop is clean, neutral, and free of messes and clutter.
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Lighting should be facing towards you, not behind you.
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Conduct your session in a quiet space, free of distractions.
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Your preferred virtual platform will be automatically connected to your profile within the app, so your client will get a link via email when they book a virtual session. When initially setting up your Healer profile, the app will prompt you to enter your virtual link information (this can be updated at anytime). Please ensure this is where you are logging in for your session.
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Be sure to log into your virtual appointment a couple minutes early so you can welcome your client into the virtual space. Your client should never be waiting in the waiting room alone.
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Should you get disconnected, communicate with your client to keep them updated.
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If you have any issues with connecting, please reach out to us immediately: info@thetruehealers.com
cancelling appointments
We understand that sometimes things happen outside of our control and an appointment may need to be cancelled. Don’t worry! We’ve outlined what to do and what to expect if you receive a request for a cancellation, as well as what to do if you need to cancel on a client.
Client Cancellations
If a client reaches out to you to cancel, it is important to always respond with respect and compassion. Let them know that you received their request and ask if they’d like to reschedule.
Within 24 Hours
If a client cancels within the 24 hour window before your appointment, you will still receive payment for your service. We do this to create an environment of accountability between clients to respect your time and energy as a Healer. Exceptions may apply, but we’ll handle those on a case-by-case basis.
Outside 24 Hours
If a client needs to cancel or reschedule their appointment more than 24 hours in advance, we will honor their request and they will not be required to pay. Follow up right away to get them rescheduled, and be sure to adjust the time on your schedule accordingly.
Healer Cancellations
If something comes up and you must cancel your appointment, please do the following immediately:
1. Reach out to your client immediately, let them know you are unable to make the appointment and politely ask if they would like to reschedule.
2. Reach out to the True Healers team immediately letting us know that you cancelled so we can work it out with the client directly.
Please note, you will not be paid if you do not complete your appointment. Always take time to consider traffic, distance and space between appointments so you don’t have any conflicts. If rescheduling or cancellations are reoccurring or unexplained, we reserve the right to pause/remove your profile from the app at our discretion.
harassment policy
Purpose
True Healers (hereinafter referred to as Company) is committed to providing an environment for our clients, Healers, consultants, directors, officers, employees, volunteers and persons served by the Company ("Covered Persons") that is comfortable, safe and free from harassment of any kind. Any type of harassment is a violation of this policy and may be illegal. We have zero tolerance for harassment of any kind.
Definition
Harassment can take many forms. It may be, but is not limited, to the following: words, signs, jokes, pranks, intimidation, physical contact, or violence. Harassment does not have to be sexual in nature. Sexual harassment may include unwelcome sexual advances, requests for sexual favors, or other verbal or physical contact of a sexual nature when such conduct creates an intimidating environment or prevents an individual from effectively performing the duties of his or her position, or when such conduct is made a condition of employment or compensation, either implicitly or explicitly. It is not the intent of the behavior by the offender that determines if harassment has occurred but whether the behavior is welcome by the receiver.
Responsibility
All employees & contractors are responsible for helping keep our work environment free of harassment. If you become aware of an incident of harassment, whether by witnessing the incident or being told of it, you must report it to info@thetruehealers.com OR within the True Healers App immediately.
Complaint Procedure
Any person, who believes that he or she has suffered harassment in violation of the Harassment Policy, should take the following action:
a. If you are able to do so without conflict or danger, tell the harasser as clearly as possible that the behavior is unwelcome.
b. Please report any harassment immediately to your direct supervisor or any member of the executive team; we promise to take you seriously and address your complaint promptly. Upon receiving such complaint, we will investigate and take the appropriate action, including corrective disciplinary action, that should be taken to secure and maintain an environment free of any form of harassment. Any and all filed complaints will be reported to the Companies Board of Directors to ultimately determine the appropriate course of action. Thereafter, the person who filed the complaint will be notified of the action that has been taken, and if no action has been taken, the reason why.
Confidentiality
The Company will maintain confidentiality to the extent possible, given the need to investigate. All complaints shall be considered confidential to the maximum extent possible.
Retaliation
The Company, or any director, officer, or employee may not retaliate against any victim, or witness, who reports a violation of this Harassment Policy. Any person who believes that he or she has been retaliated against should consult a Company director.
Declaration
I have read, understand, and acknowledge receipt of the Harassment policy. I will comply with the guidelines set out in this policy and understand that failure to do so might result in disciplinary action including removal from the platform and potential legal action.
healer content form
healer marketing kit
In an effort to promote True Healers, we will be sending you assets that you can use to promote to your audience on your social media pages. Feel free to promote how you wish, just make sure to tag @thetruehealers on Instagram so we can repost you! This folder will contain assets that you can use to promotion your social year round. We will also be adding fresh content for you periodically.
Click here to access.
healer benefit resources
go fynder
(Rent a space for in person appointments)
If you have clients looking for in person appointments options, we recommend Gofynder (www.gofynder.com). Gofynder is an online marketplace where healers can rent wellness spaces by the hour to host their clients. They have a wide variety of space types to fit your needs and they give you the ability to host your clients in a professional setting without the high costs of opening your own space.
JOIN OUR COMMUNITY!
Follow us on Instagram & tag us so we can repost your content!
@thetruehealers
Thank you for being a valued partner!
We are so grateful & honored to have you.
